If you’ve ever been told that service dogs can be denied entry to public places, you’ve probably run into someone who doesn’t fully understand the law. Let’s clear up the confusion!
Service dogs aren’t pets—they’re medical equipment, just like a wheelchair or an oxygen tank. Under the Americans with Disabilities Act (ADA), they must be allowed anywhere the general public is allowed. That means restaurants, stores, hotels, taxis, Ubers, Lifts, and even airplanes. But, as with everything, there are a few exceptions.
Where Service Dogs Can’t Go
While service dogs have broad access rights, there are a couple of places they can legally be denied:
Sterile Environments – Operating rooms, certain medical labs, or other areas where infection control is critical.
Houses of Worship – Churches, synagogues, mosques, and other religious spaces are not required to allow service dogs since they aren’t considered public places under the ADA.
Private Property – Homeowners and landlords can refuse a service dog in their private residence (though housing laws differ!).
Certain Attractions for Safety Reasons – Some amusement park rides, skydiving, or other high-risk activities may not allow service dogs—but parks generally offer accommodations for disabled guests.
Common Myths About Service Dog Access
❌ “Businesses can refuse service dogs if they don’t allow pets.” Nope! A service dog isn’t a pet, so ‘no pets’ policies don’t apply.
❌ “Allergies or fear of dogs are valid reasons to deny access.” Wrong again! Businesses must find a way to accommodate both parties.
❌ “Employees can ask for service dog paperwork or certification.” Absolutely not!
Under the ADA, only two questions can be asked:
Is the dog a service animal required because of a disability?
What work or task has the dog been trained to perform?
When a Service Dog Can Be Asked to Leave
Service dogs are highly trained, but they aren’t immune to bad behavior. A business can ask a handler to remove their service dog if the dog is:
✔️ Being disruptive (excessive barking, aggression, etc.)
✔️ Not house-trained (having accidents indoors)
✔️ Out of control and the handler isn’t correcting it
That’s not the same as denying access upfront—it’s about behavior, not the fact that the dog is there.
What to Do If You’re Denied Access
If a business refuses to allow your service dog without a valid reason, you can educate them on the law. If they still refuse, you can file a complaint with the U.S. Department of Justice.
Service dogs are life-changing for their handlers, and access rights matter. Know the law, advocate for yourself, and help spread awareness!
